Privacy policy

This privacy policy (“Policy”) describes how personally identifiable (“Personal Information”) you may provide on the Truebluestory.

website (“Site” or “Service”) and all its related products and services ( together, “Services are collected, secured and used”). It also describes the options available to you in terms of our use of your personal information and how you can access and update this information. This Policy is a legally binding agreement between you (“User”, “you” or “your”) and the operator of this site (“Operator”, “us”, “us” or “our” ). By accessing and using the website and services, you acknowledge that you have read, understood and agree to be bound by the terms of this agreement. This Policy does not apply to the practices of companies that we do not own or manage, nor to persons whom we do not employ or control.

Automatically collect information

Our main priority is customer data security and as such, we operate a no logs policy. We can only process minimal user data, only what is absolutely necessary to maintain the website and services. The information collected automatically is used to identify potential abuses and establish statistical information on the usage and traffic of the website and services. This statistical information is not otherwise collected in a way that identifies the user of a particular system.

Collecting personal information

You can access and use the website and services without telling us who you are or disclosing any information that might identify you as a specific identifiable individual. However, if you wish to use some of the features of the site, you may be asked to provide certain personal information (for example, your name and email address). We knowingly receive and store any information you provide to us when you complete any online form on the website. When requested, this information may include the following:

  • Personal data such as name, country of residence, etc.
  • Contact information such as email address, address, etc.
  • Account details such as username, unique user ID, password, etc.
  • Geolocation data such as latitude and longitude.
  • Any other material you voluntarily send to us such as articles, images, feedback, etc.

Some of the information we collect comes directly from you through the website and services. However, we may also collect personal information about you from other sources such as public databases and our joint marketing partners. You may choose not to provide us with your personal information, in which case you may not be able to take advantage of some features of the site. Users who are unsure what information is mandatory are encouraged to contact us.

Use and process the information gathered

In order to make the website and services available or to comply with a legal obligation, we must collect and use certain personal information. If you do not provide the information requested, we may not be able to provide the products or services requested. Any information we collect from you may be used for the following purposes:

  • Create and manage user accounts
  • Present administrative information
  • Respond to inquiries and offer support
  • Ask for user feedback
  • Improve user experience
  • Administer raffle and prize competitions
  • Application of terms and conditions and policies
  • Protection from abuse and malicious users
  • Respond to legal claims and prevent damage
  • Run and manage the website and services

Processing your personal information depends on how you interact with the website and services, where you are in the world and if one of the following conditions applies: (i) you have given your consent for one or more specified purposes; this does not, however, apply whenever processing of personal data is subject to the California Consumer Privacy Act or European data protection law; (ii) information is required for the performance of a contract with you and / or for any pre-contractual obligations of the same; (iii) the processing is necessary to fulfill a legal obligation to which you are subject; (iv) the processing is in connection with a task performed in the public interest or in the exercise of public powers conferred on us; (v) processing is required for the purposes of the legitimate benefits pursued by us or by third parties.

Please note that in some laws we may be permitted to process information until you object to such processing (by deactivation), without having to rely on consent or any of the following legal grounds below. In any event, I would be happy to explain the specific legal basis applicable to the processing, and in particular whether the provision of Personal Data is a legal or contractual requirement, or a requirement necessary to enter into a contract.

Disclosure of information

Depending on the Services requested or as required to complete any transaction or provide any service you have requested, we may share your information with your consent with our trusted third parties who work with us, any contacts and other subsidiaries that we rely on to assist in the operation. from the website and the services available to you. We do not share personal information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as required to perform services on our behalf or to comply with legal requirements. We may share your personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our personal information policies. These third parties only provide the personal information they require to carry out their designated functions and we do not authorize them to use or disclose the personal information for their own or other marketing purposes.

We will disclose any Personal Information we collect, use or receive if required or permitted by law, for example to comply with a subpoena or similar legal process, and when we believe in good faith expose it to protect our rights, protect your security. or the security of others, investigating fraud or responding to a government request.

Retention of information

We will retain and use your personal information for the period necessary to comply with our legal obligations, resolve disputes and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregate data derived from or incorporated into your Personal Information after you have updated or deleted it, but not in a way that can identify you personally. After the retention period has expired, your Personal Information will be deleted. Therefore, the right of access, the right to delete, the right to correct and the right to data portability cannot be exercised after the expiry of the retention period.

User rights

You may exercise certain rights relating to the information we process. In particular, you have the right to: (i) have the right to withdraw consent where you have already given your consent to process your information; (ii) you have the right to object to the processing of your data if the processing is done on legal grounds other than consent; (iii) you have the right to know whether information is being processed by us, to disclose certain aspects of the processing and to receive a copy of the information being processed; (iv) you have the right to check the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, in certain circumstances, to restrict the processing of your information, in which case we will not process your information for purposes other than storage; (vi) you have the right, in certain circumstances, to have your personal information deleted by us; (vii) you are entitled to receive your information in a structured, commonly used and machine-readable format and, if technically feasible, to transfer it to another data controller without restriction. This provision applies provided that your information is processed by automated means and the processing is based on your consent, on a contract to which you are a party or on pre-contractual obligations.

California Privacy Rights

In addition to the rights as explained in this Notice, California residents providing Personal Information (as defined in the statute) to obtain products or services for personal, family, or home use have the right to request obtain from us, once a solar year, information about personal information that we have shared, if any, with other companies for marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those companies with whom we shared personal information for the previous calendar year (for example, requests made in the current year receives information about the previous year one). For this information, please do not hesitate to contact us.

How to exercise these rights

Any requests to exercise your rights may be referred to the Operator using the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your application must provide sufficient information to enable us to verify that you are the person you claim to be or that person is the authorized representative of that person. Sufficient details must be included to enable us to properly understand and respond to the request. We cannot respond to your request or provide you with personal information unless we first verify your identity or authority to make such a request and confirm that the personal information is relevant to you.

Children’s privacy

We do not knowingly collect any personal information from children under the age of 18. If you are under 18, do not submit any personal information through the website and services. We encourage parents and legal guardians to monitor their children’s Internet use and help enforce this Policy by directing their children not to provide personal information through the website and services without their consent. If you have reason to believe that a child under the age of 18 has provided us with personal information through the website and services, please contact us. You must also be old enough to consent to the processing of your personal information in your country (in some countries we may allow your parents or guardians to do this for you).

Cookies

The website and services use “cookies” to personalize your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or distribute viruses to your computer. Cookies are uniquely assigned to you and you can only read a web server in the domain that issued the cookie.

We may use cookies to collect, store and track information for statistical purposes for the operation of the website and services. You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to reject cookies if you prefer. To find out more about cookies and how to manage them, visit internetcookies.org

Do not track the signals

Some browsers incorporate a Do Not Track feature that identifies websites you visit that you do not want your online activity to track. Tracking is not the same as using or collecting information in relation to a website. For this purpose, tracking refers to the collection of personally identifiable information from users who use or visit a website or online service as they move through different websites over time. The way browsers convey the Do Not Track signal is not uniform yet. As a result, the website and services are not yet set up to interpret or respond to browser-driven Do Not Track signals. However, as described in more detail in this Notice, we limit our use and collection of your personal information.

Email marketing

We offer electronic newsletters that you can subscribe to at any time. We are committed to keeping your email address confidential and will not disclose your email address to third parties except as permitted in the use and processing of information section or for the purposes of using a third party provider to send emails such. We will keep information sent by email in accordance with applicable laws and regulations.

In accordance with CAN-SPAM law, every email we send will clearly identify where the email came from and provide clear information on how to contact the sender. You can opt out of receiving our newsletter or marketing emails by following the unsubscribe instructions contained in these emails or by contacting us.

Links to other resources

The website and services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of other resources or other third parties. We encourage you to be aware when you leave the website and services and to read the privacy statements of each resource that may collect personal information.

Security information

We protect information provided on computer servers in a controlled and secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical security measures in an effort to protect against unauthorized access, use, modification and disclosure of Personal Information under your control and custody. However, data transmission over the Internet or wireless network cannot be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are Internet security and privacy restrictions that are beyond our control; (ii) the security, integrity and privacy of all information and data exchanged between the user and the website and services cannot be guaranteed; and (iii) such information and data may be viewed or intercepted as they are transmitted by third parties, despite best efforts.

data breach

If we become aware that the security of the website and services has been compromised or that your Personal Information has been disclosed to unaffiliated third parties as a result of external activities, including, but not limited to, security or fraud attacks, we keep. the right to take reasonably appropriate measures, including but not limited to investigations and reports, as well as inform and cooperate with law enforcement authorities. In the event of a data breach, we will make all reasonable efforts to notify a data subject if we believe that the breach is at reasonable risk of harm to you or otherwise required by law. When we do so, we will post a notice on the website, send you an email, contact you by phone, send you a letter.

Changes and amendments

We reserve the right to change this Policy or its terms relating to the website and services from time to time at our discretion and will notify you of any significant changes to the way we handle personal information. When we do, we will review the updated date at the bottom of this page. We may also give you notice in other ways at our discretion, such as through the contact information you have provided. Any updated version of this Policy will take effect immediately upon posting of the revised Policy unless otherwise stated. Your continued use of the website and services after the effective date of the revised policy (or any other action specified at that time) will constitute your consent to such changes. However, without your consent, we will not use your personal information in a way that is significantly different to what was stated when your personal information was collected.

Accept this policy

You acknowledge that you have read this policy and accept all of its terms and conditions. By accessing and using the website and services, you are agreeing to be bound by this policy. If you do not agree to abide by the terms of this policy, you have no authority to access or use the website and services.

Contact us

If you wish to contact us to learn more about this policy or to contact us regarding any matter relating to your individual rights and personal information, you can do so via the contact form